Customer Service
- An item is missing from my order. What should I do to receive the missing product?
- I haven’t received my order confirmation email or tracking number yet. Can you tell me what’s happening with my order?
- Can I cancel my order?
- Can I add items to an existing order?
- I forgot to apply my promo code, and I have already completed the payment for my order. Can I get a refund equivalent to my discount code?
- Which extension should I dial for information or after-sales assistance regarding an online order from maisondherbes.com?
- I received my order but never got a confirmation with a tracking number. Why?
- My order shows as delivered by Nationex but I did not receive it. What should I do?
- I received my order, and a product was broken. Can you send me another product?
- I placed an order this morning and noticed new discounts this afternoon. Can I get the discount?
- Why were some products at a different price last time I ordered?
- Is it possible to send my package to an address other than my home address?
- I am not satisfied with my purchase. Can I get a refund?