An item is missing from my order. What should I do to receive the missing product?

First, please send your order number and a visual proof (photo) of the products you received in your package to [e-mail].

Once we receive this information, we will contact our shipping department to have the missing product sent to you as soon as possible. Our customer service team will then provide you with your tracking number.

Please note that you have 14 days from the delivery confirmation notice to submit your claim.