Louis-Philippe
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Activity overview
Latest activity by Louis-Philippe-
Louis-Philippe created an article,
What should I do if I opened a non-expired product that appears to be defective?
If you have opened a product that was kept sealed and is still within its expiration date, but appears to be defective, we invite you to contact our customer service team so we can analyze the si...
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Louis-Philippe created an article,
How does the free Surprise Infusion promotion work on orders of $70 + ?
The free surprise infusion is offered online with any eligible order of $70 or more before taxes and after discounts.*This means that the order subtotal must reach the $70 threshold after any disco...
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Louis-Philippe created an article,
Why does the “LFV” prefix appear on my transaction statement instead of Maison d’Herbes?
The LFV descriptor is tied to the company’s administrative and transactional structure, as the legal business name is La Feuille Verte Inc.Depending on the banking context or payment processing met...
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Louis-Philippe created an article,
How can I choose the delivery method for my order?
Currently, the procedure to request an alternative delivery method is to add a note in the Order Notes section on the checkout page (Checkout Details).Steps to follow:You must specify your preferre...
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Louis-Philippe created an article,
Where is Maison d’Herbes head office located?
Maison d’Herbes is one of the brands owned by Groupe Chanv.The head office is therefore that of Groupe Chanv, located at:455 4e Rang de SimpsonSaint-Cyrille-de-Wendover,QC J1Z 1T8Canada
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Louis-Philippe created an article,
Are your teas and herbal infusions gluten-free?
Our teas and herbal infusions do not contain gluten in their composition.However, they are not certified “gluten-free.”This means that:No gluten-containing ingredients are added to the recipe.Howev...
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Louis-Philippe created an article,
Why is my prepaid credit card declined when I try to complete my order?
For security and compliance reasons, certain transactions made with prepaid cards may be automatically declined on maisondherbes.com.In addition, some prepaid cards, such as Visa Vanilla cards, may...
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Louis-Philippe created an article,
Where can I find the expiration date and lot number on Maison d’Herbes food products?
To ensure full traceability and product freshness, each Maison d’Herbes item clearly displays an expiration date (EXP) and a lot number. The location may vary depending on the product type.Maison d...
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Louis-Philippe created an article,
What is the difference between the Hand & Foot Repair Cream and the Dry Skin Repair Cream?
There is no difference between these two products. They are the same formula.The Dry Skin Repair Cream is the former name of the product. It has since been renamed Hand & Foot Repair Cream to bette...
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Louis-Philippe created an article,
Is Maison d’Herbes Hemp Protein fermented?
Maison d’Herbes Natural Plant Protein is not fermented.In fact, the protein is described as a naturally sourced, vegan plant protein obtained from hemp seeds (similar to the process used for flour ...