What should I do if I opened a non-expired product that appears to be defective?

If you have opened a product that was kept sealed and is still within its expiration date, but appears to be defective, we invite you to contact our customer service team so we can analyze the situation and assist you properly.

To help us process your request, please send the following information to [e-mail]:

• A clear photo or visual support of the product concerned;
• A brief description of the issue observed;
• The lot number indicated on the product or its packaging;
• Your order number, if available.

This information allows us to better document the situation, validate the nature of the issue, and carry out the necessary verifications with the teams concerned.

Once the information has been received, our team will be able to evaluate the request and offer the appropriate solution based on the specific context.