Louis-Philippe
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Recent activity by Louis-Philippe-
Are the Chanv products going to change?
Rest assured: they are the same products, made with the same formulas, the same ingredients, and the same artisanal quality that you have always loved. By integrating Chanv into Maison d’Herbes, we...
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Didn't you sell the Maison d’Herbes store in the past?
There is an important distinction: the physical store in Drummondville is an independent partner, with whom we collaborate closely to ensure a harmonized customer experience. For our part, the Mais...
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Is maisondherbes.com an official Chanv website?
Yes, absolutely. The website maisondherbes.com is part of Groupe Chanv. It is essentially the same team and the same customer service you know. However, due to growth, it is possible that new face...
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What is maisondherbes.com?
Generous by nature, Maison d’Herbes is the main transactional platform for Groupe Chanv, dedicated to natural well-being and offering a unique selection of local, natural, and health products. Furt...
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Why can I no longer buy Chanv products on chanv.com?
We are joining forces to offer you an improved experience. The chanv.com site is becoming the institutional showcase for our parent company, the "Groupe Chanv". Your entire range of Chanv products ...
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I’m unable to complete my order. What should I do?
First, make sure to fill out the Billing Information section and enter your payment details.Next, click on the “Confirm Order” button in your cart, located just below the total amount.We strongly r...
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I’m not receiving any email when using the “Forgot Password” feature. What should I do?
If you haven’t received the email after a few minutes, please check your junk or spam folder.If you still haven’t received anything, we invite you to contact our customer service team at support@ma...
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How can I create an account on maisondherbes.com?
Here’s how to get started in 4 simple steps:Click on the 👤 icon at the top right of the screen.Enter your email address.Create a secure password (we recommend using at least seven characters, inclu...
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Can I link multiple Chanv accounts to my online profile?
We do not offer this service at the moment.
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An item is missing from my order. What should I do to receive the missing product?
First, please send your order number and a visual proof (photo) of the products you received in your package to support@maisondherbes.com.Once we receive this information, we will contact our shipp...